Our Policy

Dear Amazing Spa Customers,

Please note:

• We ask that you leave all children at home unless they have been cleared for a service. Children are taken on a case-by-case basis. This will allow our guests to relax and enjoy themselves.

Cancellation Policy

Life happens. You suddenly get the flu, your boss calls you into work, your child gets sick, or you have a death in the family, and you cannot make your appointment. There is no fee when canceling an appointment due to death, sickness, or bad weather that may cause road closures, icy conditions or flooding. In these situations, we will not require our staff or clients to take unnecessary risks.

Please give a minimum of 24 hours’ notice for cancellations and 48 hours for multiple services. A 50% fee will be charged for late cancellations and a 100% fee for no call no show will be invoiced. This is not meant to be a punishment; its sole purpose is to provide compensation for the business and service provider. The service provider reserves their time and the treatment room for you. 

If you arrive Late to your appointment the appointment will be shortened so the next guest will not be delayed, and you will still be charged for the full appointment.

You have the right to:

• A clean, safe and comfortable environment
• Stop a treatment at any time for any reason
• Be treated with consideration, dignity and respect
• Trained staff who respectfully conducts treatments according to spa policies and procedures
• Ask questions about your spa experience
• Information regarding staff training, licensing and certification

Please be considerate of others:

Please turn off your cell phone or silence your calls, loud phone conversations outside or in the waiting room. Help us maintain a quiet space for all our clients.

Please understand on rare occasions noises beyond our control can be disruptive, our team always works hard to hold the space for each client to relax and unwind. It is never our intention for loud noises to take away from your time. 

If you wish to have silence during your treatment, please let your service provider know in the beginning. Talking during a session can help some people to relax, we simply ask that our service providers and clients are respectful of others views on politics, religion, and social issues. It is recommended that you avoid stressful conversations to get the most benefit out of your time with us. 

Right to Refuse Service:

We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our Spa atmosphere.

If you refuse to pay the no show open invoice fee, you will no longer be allowed to schedule with our Spa.

If you treat our staff in a disrespectful manner or make an inappropriate statement to them, we will refuse any further services.

Guests:

No guests will be allowed into intimate waxing sessions, or any other treatment.

• Most importantly - Relax and enjoy! We take pride in all of our work and guarantee it for 3 days. Please contact us with any concerns.