Our Policy

Dear Amazing Spa Customers,

Please note:

• We ask that you leave all children at home unless they have been cleared for a service. Children are taken on a case-by-case basis. This will allow our guests to relax and enjoy themselves.

Late Arrival Policy

- We offer a 10-minute grace period for all appointments.

- If you arrive more than 10 minutes late, you may need to pay the no-show fee and reschedule your appointment.

- Each service is scheduled with the appropriate treatment and cleanup time. If you arrive late but within the grace period, your service will be adjusted to fit into the remaining time.

- If there is not enough time to complete an abbreviated service, it will be considered a no-show and charged in full.

Cancellation Policy

- 24 Hour notice is required to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice will be charged 50% of the service total.

- Multiple services or appointments lasting two hours or more require a 48-hour notice to cancel or reschedule.

- A no-call, no-show will be charged 100% of the service total.

Booking Policy

- A credit card is required at the time of booking to hold all appointments. This helps protect our staff’s time and ensures availability for all guests.

We truly appreciate your understanding and cooperation. These policies allow us to respect the time of our staff and clients while continuing to provide the highest level of care and service.

You have the right to:

• A clean, safe and comfortable environment
• Stop a treatment at any time for any reason
• Be treated with consideration, dignity and respect
• Trained staff who respectfully conducts treatments according to spa policies and procedures
• Ask questions about your spa experience
• Information regarding staff training, licensing and certification
• 
  

Please be considerate of others:

Please turn off your cell phone or silence your calls, loud phone conversations outside or in the waiting room. Help us maintain a quiet space for all our clients.

Please understand on rare occasions noises beyond our control can be disruptive, our team always works hard to hold the space for each client to relax and unwind. It is never our intention for loud noises to take away from your time. 

If you wish to have silence during your treatment, please let your service provider know in the beginning. Talking during a session can help some people to relax, we simply ask that our service providers and clients are respectful of others views on politics, religion, and social issues. It is recommended that you avoid stressful conversations to get the most benefit out of your time with us. 

Right to Refuse Service:

We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our Spa atmosphere.

If you refuse to pay the no show open invoice fee, you will no longer be allowed to schedule with our Spa.

If you treat our staff in a disrespectful manner or make an inappropriate statement to them, we will refuse any further services.

Spa Policy on Animals:

For the health, safety, and comfort of all guests, animals are not permitted in the spa. Our facility must maintain a clean and sanitary environment for treatments, and the presence of pets can compromise both hygiene and the relaxing experience we strive to provide.

We understand and respect the important role service animals play in the lives of individuals with disabilities. In compliance with the Americans with Disabilities Act (ADA), properly trained service dogs are permitted to accompany their handlers within the spa. However, emotional support animals (ESAs) and pets do not qualify as service animals under the ADA and therefore are not allowed in treatment areas.

Service Dog vs. Emotional Support Animal

• Emotional Support Animal (ESA):
      An ESA provides comfort and emotional support but is not considered a working service dog. An ESA does not need to be trained to perform a specific task related to a disability. Because ESAs are not recognized as service animals under the ADA, they are not permitted inside the spa.
• Guide Dog:
      A trained service dog that assists individuals with vision impairments by safely guiding them in public settings.
• Hearing Alert Dog:
      A trained service dog that alerts individuals to sounds they cannot hear or identify, such as alarms, doorbells, telephones, or traffic.
• Medical Assist Dog:
      A trained service dog that helps with specific physical tasks an individual cannot perform independently, such as retrieving items, opening doors, or providing assistance during a medical episode.

Summary:
Only ADA-recognized service dogs trained to perform specific tasks for a disability are permitted inside the spa. Emotional support animals and pets, while important companions, are not eligible for entry.

Guests:

No guests will be allowed into intimate waxing sessions, or any other treatment.

• Most importantly - Relax and enjoy! We take pride in all of our work and guarantee it for 3 days. Please contact us with any concerns.